Shipping & Return

Shipping & Charges 

We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 10pm Monday to Thursday can be processed within the same day. Orders placed after 10pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Estimated courier times are 1-5 working days for North Island, New Zealand and 3-5 working days for South Island, New Zealand. Rural deliveries will take an extra 1-2 days. All orders are dispatched from Auckland.

Please note, courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming your order has been shipped that will include your tracking number.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm on weekdays.

Delivery times may increase during sales or holiday periods. Our team will work as quickly as possible to keep to the times above, but please be understanding of the increased volume of orders.

Delivery Charges

  • A Standard Delivery Fee will charge per order depending on the buyer's region. Auckland Region $8, North Island Region $12 & South Island Region $19, up to 5kg, 1-5 working days service. The rural fee is an extra $5.50. Please select Urban or Rural delivery by the time when checking out.
  • Free shipping for Auckland orders above $90.00, North Island orders above $120 and South Island orders $150 (No P.O.Box address)
  • Please ensure that you provide the correct delivery address at the time of placing your order. If the parcel is returned to us due to incorrect or incomplete shipping details, extra shipping costs will be incurred to re-send your order.

*At this stage, we do not offer international shipping outside of New Zealand

Return or Exchange

If something in your parcel is not quite right (it happens sometimes) please send it back, and we'll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items), please note our return delivery address is Auckland-based. You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at to communicate your intention to return or exchange.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded. The cost of return shipping will be your responsibility. Ego Store does not accept responsibility for items lost in transit while being returned. We recommend you use a courier that provides tracking and delivery to the door. We will advise you via email once we have received your goods.