At this stage, we do not offer international shipping outside of New Zealand.

You can return or exchange any item purchased through our online store within 14 working days (except sale items). You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at Info@egostore.nz  to communicate your intention to return or exchange. Please note our return delivery address is Auckland-based.

Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded. The cost of return shipping will be your responsibility. Ego Store does not accept responsibility for items lost in transit while being returned. We recommend you use a courier that provides tracking and delivery to the door. We will advise you via email once we have received your goods. 

We will process your exchange or refund within 5 business days on receipt of your parcel. Ego Store does not accept responsibility for items lost in transit while being returned. We recommend you use a courier that provides tracking and delivery to the door.

Your refund will be processed back into the same account you used to make the purchase. We are not responsible for any fees that might be charged by your bank.

Please choose sale items carefully, as we can’t return or exchange them due to a change of mind. If you’ve received a sale item that’s faulty or not what you ordered, please follow the general returns process. 

Please check your online order carefully before submitting it. Unfortunately, our website can’t add, remove or cancel individual items or an entire order once it’s been placed. If you have placed an order in error please contact us immediately at info@egostore.nz and we'll be able to help you out.

Yes, we can do wholesale. Just email us at info@egostore.nz and let us know what you're after.