Shipping & Charges

Shipping Progress 

We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 9pm Monday to Thursday can be processed within the same day. Orders placed after 9pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.

Estimated courier times are 1-5 working days for North Island, New Zealand and 3-5 working days for South Island, New Zealand. Rural deliveries will take an extra 1-2 days. All orders are dispatched from Auckland.

Please note, that courier delivery times are only estimated and do not include processing and dispatch. You will receive an email confirming your order has been shipped that will include your tracking number.

When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm on weekdays.

Delivery times may increase during sales or holiday periods. Our team will work as quickly as possible to keep to the times above, but please be understanding of the increased volume of orders.

Delivery Charges

  • A Standard Delivery Fee will charge per order depending on the buyer's region. Auckland Region $6, North Island Region $11 & South Island Region $16, up to 5kg, 1-5 working days service. The rural fee is an extra $5. Please carefully select Urban or Rural delivery by the time when checking out to avoid any delays.
  • Free shipping is available for Auckland orders above $90.00, North Island orders above $120 and South Island orders $150 (No P.O.Box address)
  • Please ensure that you provide the correct delivery address at the time of placing your order. If the parcel is returned to us due to incorrect or incomplete shipping details, extra shipping costs will be incurred to re-send your order.

*At this stage, we do not offer international shipping outside of New Zealand

Rural Address Policy

At Ego Store, we rely on the courier system to determine whether an address is classified as rural. This classification is beyond our control and is based on the service zones of the courier companies we work with.

What This Means:

  • Rural Surcharge: If your address is flagged as rural by the courier system, a rural delivery surcharge will apply. The exact fee may vary, so please refer to the current delivery charges policy for details. This additional charge helps cover the higher cost of delivering to rural areas.

  • Urban Address Option: If you'd like to avoid the rural delivery surcharge, we recommend providing an alternative urban address, such as a workplace or a friend’s residence.

  • Courier-Determined Classification: Please note that the classification of an address as rural or urban is made by the courier companies we use, and we cannot override this determination.

How to Check:

We work with the following courier companies: NZ Post, Post Haste & Castle Parcels. If your address is serviced by one of these companies, you can use their online tools to check if it is classified as rural. Alternatively, feel free to contact us, and we can assist you in checking your address in the courier’s system.