Shipping policy
We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 9pm Monday to Thursday will be processed within the same day. Orders placed after 9pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.
Estimated courier times are 1-5 working days for North Island, New Zealand and 3-5 working days for South Island, New Zealand. Rural deliveries will take an extra 1-2 days. All orders are dispatched from Auckland.
Please note, courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming your order has been shipped that will include your tracking number.
When supplying a delivery address, where possible, use a physical address where there will be someone present to receive your delivery between 9am-5pm weekdays.
Order handling times may increase during sale or holiday periods. Our team will work as quickly as possible to keep to the times above, but please be understanding of the increased volume of orders.
Delivery Charges
- A $7.00 Standard Delivery Fee per order for all purchases under $100.00 (Auckland base, up to 20kg, 1-2 day service).
- Free shipping within Auckland Area for orders above $100.00 (No P.O.Box)
- North Island - $12.00 (up to 10kg, 1-2 days service)
- South Island - $16.00 (up to 5kg, 2-3 days service)
- Rural Area - $6.00 extra
- Pick up at our Auckland office - No extra charge
*At this stage we do not offer international shipping outside of New Zealand