Cute Pet TV Alarm Clock - Accessories

• A Standard Delivery Fee will charge per order depending on the buyer's region. Auckland Region $6, North Island Region $11 & South Island Region $16, up to 5kg, 1-5 working days service. The rural fee is an extra $5. Please carefully select Urban or Rural delivery by the time when checking out to avoid any delays.
• Free shipping is available for Auckland orders above $90.00, North Island orders above $120 and South Island orders $150 (No P.O.Box address)
• Please ensure that you provide the correct delivery address at the time of placing your order. If the parcel is returned to us due to incorrect or incomplete shipping details, extra shipping costs will be incurred to re-send your order.

*At this stage, we do not offer international shipping outside of New Zealand

Rural Address Policy

At Ego Store, we rely on the courier system to determine whether an address is classified as rural. This classification is beyond our control and is based on the service zones of the courier companies we work with.

What This Means:

• Rural Surcharge: If your address is flagged as rural by the courier system, a rural delivery surcharge will apply. The exact fee may vary, so please refer to the current delivery charges policy for details. This additional charge helps cover the higher cost of delivering to rural areas.

• Urban Address Option: If you'd like to avoid the rural delivery surcharge, we recommend providing an alternative urban address, such as a workplace or a friend’s residence.

• Courier-Determined Classification: Please note that the classification of an address as rural or urban is made by the courier companies we use, and we cannot override this determination.

How to Check:

We work with the following courier companies: NZ Post, Post Haste & Castle Parcels. If your address is serviced by one of these companies, you can use their online tools to check if it is classified as rural. Alternatively, feel free to contact us, and we can assist you in checking your address in the courier’s system.

Return or Exchange

If something in your parcel is not quite right (it happens sometimes), please send it back to us, and we'll either exchange it for an available item or refund the purchase price. You can return or exchange any item (with the exception of skincare products and sale items) purchased through our online store within 30 days from the date of purchase. If 30 days has gone by since your purchase with us, unfortunately, we cannot offer you a refund or exchange for another product.

Change of Mind

As soon as you have placed your order, we’re on to it!

We understand that you need your purchase quickly; unfortunately, this means that we will be unable to make any changes as your order is already being processed. You will need to place another order or return any unwanted items.

We are unable to process a refund if you have changed your mind, though your item may be eligible for an exchange if your item is:

- Un-used

- Un-opened, this includes any plastic wrap around the product.

- In original condition, and packaging

For the benefit and confidence of all our customers, once an item is opened, we deem it as being used.

*Please note that Gift cards are not eligible for return* 

You will be responsible for all return shipping charges and a $5NZD admin fee to facilitate a change of mind return. We highly recommend you return your parcel with tracking, as returns are your responsibility until they reach our return address.

Return Process

1. Request a Return: You must request a return within 7 days from the date your order was placed. Alternatively, contact us at info@egostore.nz within 3 business days of receiving the item to communicate your intention to return or exchange.
2. Provide evidence: Please send in photos or a short video showing how the product is faulty so that we can determine the replacement request is accepted.
3. Pack and Ship: Securely pack the item in its original packaging or a similar protective box to avoid damage during transit. Once we confirm that a return request is acceptable. We will provide you with instructions on how to send your item back to our Auckland-based return address.

• All items must be returned unused, unaltered, and with all original packaging and tags intact.
• Sale and clearance items are non-returnable and non-exchangeable.
• Due to health & safety reasons the following items are not available for return and are final sale:
  - Consumables (perishable products – including Health and Beauty/Pharmacy products)
  - Jewellery (earrings)
  - Bedding & towels

REFUND

Refund Process:

1. Return Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return conditions.
2. Notification: We will notify you via email once we have received and inspected your returned item.
3. Refund Issuance: If the return is approved, a refund will be issued to your original method of payment, excluding the original shipping costs and a $5NZD admin fee. Please note that it may take some time for the refund to appear on your statement, depending on your bank's processing time.

Return Shipping Costs:

• The cost of return shipping will be your (buyer's) responsibility.
• We do not refund the original shipping costs.
• Ego Store does not accept responsibility for items lost in transit while being returned. We recommend using a courier service that provides tracking and delivery confirmation.

Important Notes:

• Ensure your return package includes a tracking number and delivery confirmation to avoid any issues with lost packages.
• If we receive an item that does not meet the return conditions, it will be sent back to you, and no refund will be issued.